Responsible Gambling

Spinko is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small percentage of individuals, gambling can transition from a recreational activity into a serious problem, potentially leading to financial difficulties, personal distress, and social issues. Our commitment to responsible gaming is therefore foundational to our operations. We strive to prevent problem gambling, identify at-risk players, and offer support and resources to those who need it. This policy outlines the tools and measures Spinko has implemented to help you maintain control over your gambling activities and enjoy our offerings responsibly. We adhere strictly to the regulations set forth by our licensing authority, ensuring that our practices meet the highest standards of player protection and ethical conduct.

We believe in empowering our players with knowledge and practical tools. This page details how you can manage your play, understand the risks, and seek assistance if gambling ceases to be fun. Our customer support team is trained to assist with responsible gaming queries and can guide you through the various options available to you.

Understanding problem gambling is the first step towards addressing it. Problem gambling is often characterised by an increasing preoccupation with gambling, a need to bet more money or more frequently to achieve the same excitement, restlessness or irritability when attempting to cut down or stop gambling, and gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression. It can also manifest as chasing losses, lying to family members or others to conceal the extent of involvement with gambling, or jeopardising significant relationships, jobs, or educational opportunities because of gambling.

If you find yourself exhibiting any of these behaviours, or if gambling is negatively impacting your life or the lives of those around you, it is important to acknowledge the issue and seek help. Spinko encourages all players to be honest with themselves about their gambling habits and to take proactive steps if concerns arise. Self-awareness is a critical component of responsible gaming.

Gambling should always be viewed as entertainment, not a source of income or a way to recover debt. To keep your gambling experiences enjoyable and within healthy limits, consider the following guidelines:

• Gamble only with money you can afford to lose, never with funds allocated for essential expenses like rent, bills, or food.
• Set strict limits on the amount of time and money you spend gambling before you start.
• Avoid chasing losses. Accept that losses are a part of gambling and do not try to win back money you have lost.
• Do not gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol or drugs. Emotional states can impair judgment.
• Balance gambling with other activities and hobbies. Ensure it does not become your sole form of entertainment.
• Take regular breaks during your gaming sessions. Step away from the screen and engage in other activities.
• Educate yourself about the odds of the games you play. Understand that the house always has an edge.

By following these principles, you can help ensure that your time at Spinko remains a positive and controlled experience.

Spinko provides you with the ability to set personal limits on your account to manage your gambling effectively. These tools are designed to help you stay within your budget and control your play. You can set:

• Deposit Limits: Restrict the amount of money you can deposit into your Spinko account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose within a specified timeframe (daily, weekly, or monthly). If your net losses reach this amount, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Control the total amount of money you can wager over a set period (daily, weekly, or monthly). This helps manage the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take effect after a cooling-off period, as required by our licensing authority, allowing you time to reconsider. Decreasing a limit, however, will usually take effect immediately. We encourage all players to utilise these features proactively.

If you feel you need a short break from gambling, Spinko offers time-out and cool-off options. These tools allow you to temporarily restrict access to your account for a defined period without needing to self-exclude for a longer term. You can choose to take a break for:

• 24 hours
• 1 week
• 1 month
• Any other specific duration up to 6 weeks.

During a time-out or cool-off period, you will not be able to log in to your Spinko account, deposit funds, or place any wagers. You will still be able to withdraw any remaining balance from your account. Once the selected period expires, your account will automatically be reactivated, and you will regain full access. This option is ideal for those who want to pause their gambling activity for a brief period to reflect or address other priorities.

For players who feel they need a longer break or wish to stop gambling entirely, Spinko offers comprehensive self-exclusion options. Self-exclusion allows you to block access to your account for a significant period. You can choose to self-exclude for:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanently

Once a self-exclusion is activated, you will not be able to log in, deposit, or gamble on Spinko. We will also take reasonable steps to ensure you do not receive any marketing materials during this period. Unlike a time-out, self-exclusion cannot be reversed before the chosen period has fully elapsed. If you opt for permanent self-exclusion, your account will remain closed indefinitely. To activate self-exclusion, please visit the responsible gaming section of your account or contact our customer support team. We strongly advise considering broader self-exclusion schemes if you wish to exclude from multiple gambling operators.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that all our players are of legal gambling age. During the registration process, we require users to provide their date of birth and may request documentation to verify identity and age. Accounts found to belong to minors will be immediately closed, and any winnings will be forfeited. We urge parents and guardians to take an active role in protecting their children from accessing online gambling sites. Tools such as filtering software can be used to block access to gambling websites on shared devices. Please ensure that your Spinko login details are kept confidential and not accessible to minors.

To help you monitor your gambling activity and maintain awareness of the time you spend playing, Spinko offers reality checks and session reminders. A reality check is a pop-up notification that appears at predefined intervals during your gaming session. This notification will inform you of:

• The amount of time you have been playing.
• Your net winnings or losses during that session.

The reality check will prompt you to consider whether you wish to continue playing or take a break. You can customise the frequency of these reminders in your account settings. This tool is designed to interrupt continuous play, encouraging you to step back, assess your engagement, and make conscious decisions about continuing your session. We believe that regular reality checks contribute significantly to mindful gambling and help prevent extended, unplanned gaming sessions.

If you are concerned about your gambling habits, or simply wish to check in with yourself, taking a self-assessment can be a helpful first step. Spinko provides access to a self-assessment questionnaire designed to help you evaluate your gambling behaviour. This questionnaire typically includes questions about:

• How often you gamble.
• The amount of money you spend.
• Whether gambling interferes with your daily life or relationships.
• If you have tried to cut down or stop gambling without success.

The results of this assessment are for your personal guidance only and are not stored by Spinko. They can provide an indication of whether your gambling might be problematic and whether you should consider seeking professional help. If your self-assessment suggests that you may have a gambling problem, we strongly encourage you to utilise the responsible gaming tools available on Spinko, such as limits or self-exclusion, and to reach out to one of the independent support organisations listed on this page for confidential advice and assistance.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)