Logħob Responsabbli

Spinko is dedicated to providing a secure and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can cease to be fun and may lead to problems. Our Responsible Gaming policy outlines our commitment to preventing problem gambling and assisting players who may be at risk. We comply with all regulatory requirements set by our licensing authority and continuously review our practices to ensure player safety and well-being. Our goal is to empower you with the tools and information needed to maintain control over your gaming activity.

Identifying problem gambling early is crucial. It is not always obvious, and individuals may try to hide their struggles. We encourage all players to be aware of the potential indicators. These signs can manifest in various ways, affecting personal finances, relationships, and mental health. If you notice any of these behaviours in yourself or someone you know, it may be time to seek help:

• Gambling more money or for longer periods than intended.
• Chasing losses, believing you must win back money lost.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Gambling to escape problems, anxiety, or depression.
• Lying to family members, friends, or others to conceal the extent of gambling involvement.
• Jeopardising or losing a significant relationship, job, or educational/career opportunity because of gambling.
• Relying on others to provide money to relieve a desperate financial situation caused by gambling.
• Repeated, unsuccessful efforts to control, cut back, or stop gambling.

Maintaining control over your gambling habits is essential for a positive experience. Spinko advocates for responsible play and offers several practical tips to help you keep gambling enjoyable and within your limits:

• Gamble for entertainment, not as a source of income. View gambling as a leisure activity, similar to going to the cinema or playing a sport.
• Set a budget and stick to it. Decide how much money you can afford to lose before you start playing and do not exceed that amount.
• Set a time limit. Decide in advance how long you will play and stick to that decision. Take regular breaks.
• Never chase losses. Accept that losing is part of gambling and do not try to win back money you have lost by increasing your stakes or playing longer.
• Do not gamble when you are distressed, stressed, or under the influence. Emotional states or intoxicants can impair judgment.
• Balance gambling with other activities. Ensure gambling does not become your sole form of entertainment.

Spinko provides tools to help you manage your spending effectively. You can set personal limits on your account to control how much money you deposit, lose, or wager over specific periods. These limits are designed to help you stay within your budget and prevent impulsive decisions. You can set the following limits:

• Deposit Limits: Restrict the total amount of money you can deposit into your Spinko account over a daily, weekly, or monthly period.
• Loss Limits: Control the maximum amount of money you can lose over a daily, weekly, or monthly period. Once this limit is reached, you will not be able to place further wagers until the period resets.
• Wager Limits: Set a maximum amount you can wager over a daily, weekly, or monthly period. This helps manage the total volume of your betting activity.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take effect after a cooling-off period, in line with regulatory requirements, allowing you time to reconsider. Decreasing a limit usually takes effect immediately.

If you feel you need a short break from gambling, Spinko offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period without fully self-excluding. This can be a useful tool if you want to take a short pause to re-evaluate your gaming habits or simply step away for a while. You can choose a time-out period ranging from 24 hours to several weeks. During this time, you will not be able to log in or place any bets. Once the selected period expires, your account will automatically reactivate.

For players who feel they need a longer, more definitive break from gambling, Spinko offers a self-exclusion program. Self-exclusion allows you to voluntarily close your account for an extended period, typically ranging from six months to five years, or even permanently. During a self-exclusion period, you will be unable to access your Spinko account, deposit funds, or place any wagers. We will also take reasonable steps to prevent you from opening new accounts with us. Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. We strongly recommend considering self-exclusion if you are struggling to control your gambling. Our customer support team can assist you with setting up a self-exclusion.

Spinko is strictly committed to preventing underage gambling. Our services are not intended for, and we do not permit, individuals under the legal gambling age in their jurisdiction to participate. We implement robust age verification procedures during the registration process, which may include requesting proof of age and identity documentation. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We urge parents and guardians to take an active role in monitoring their children's online activity and to use filtering software to block access to gambling sites. Keeping your login details confidential and secure is also paramount in preventing unauthorised access by minors.

To help you monitor the duration of your gaming sessions, Spinko provides reality check features. These are pop-up notifications that appear at pre-set intervals, reminding you how long you have been playing. The reality check will typically display information such as the elapsed time, your session's profit or loss, and often provides an option to end your session or continue playing. You can usually customise the frequency of these reminders in your account settings. This tool is designed to encourage regular breaks and help you make informed decisions about continuing your play, ensuring you remain aware of the time spent gambling.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. This involves answering a series of questions designed to evaluate your relationship with gambling and identify potential problem areas. Spinko encourages you to honestly answer the following questions:

• Do you spend more money or time gambling than you intended?
• Do you ever gamble to escape from worries or problems?
• Have you ever lied to cover up the amount of money or time you have gambled?
• Have you ever tried to stop gambling, but been unsuccessful?
• Do you ever feel guilty or regretful after gambling?
• Has gambling caused you any financial difficulties?
• Has gambling negatively affected your relationships or work/study?
• Do you ever chase losses, trying to win back money you have lost?

If you answered yes to several of these questions, it may indicate a gambling problem. We recommend seeking professional help and utilising the responsible gaming tools available on Spinko. Remember, acknowledging a potential problem is the first step towards regaining control.

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Appoġġ nazzjonali: Malta

• Responsible Gaming Foundation · Linja tal-għajnuna: 1777
• Aġenzija Sedqa (Support Line 179) · Linja tal-għajnuna: 179
• Awto-esklużjoni: MGA self-exclusion

Appoġġ internazzjonali (kull pajjiż)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Linja tal-għajnuna: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)